Our scaffold ratchet is made from durable Chrome Vanadium Steel in an ISO 9000.1 Quality Assurance Factory. Every step of manufacture is inspected by certified QC personnel for correct procedures, material and worker training. After assembly, each scaffold ratchet is operated to ensure smooth operation and appearance. It is then placed in an individual 3 mil thick plastic sleeve and stored in a double sided box.
Each scaffold ratchet has a serial number scribed on the inside of the gear case to prevent it from wearing off. If a scaffold ratchet fails to meet expectations, the factory can use those numbers to analyse the problem and effect a recall if necessary. There has never been a recall and we have had only 2 returned in 10 years.
1 year warranty against manufacturer's defects. Many scaffold ratchets are made in China and don't have any warranty. Many sites selling scaffold ratchets are resellers and have no warranty other than delivery. Most do not have or post a warranty. Some have a return policy, but not a warranty.
We order our scaffold ratchets without any markings. Many of our customers have their own brand sand blasted, etched or engraved on them. The only way to identify our scaffold ratchet is from the inside cover of the gear case. If you ever have an occasion to return one of our scaffold ratchets, we will disassemble the ratchet and notify the factory that one of our assigned serial numbered scaffold ratchets has failed to meet expectations. They will inturn, investigate and correct the problem.
